Do you have any questions? Here you can find the most frequently asked questions!
What exactly is PetIdentity?
PetIdentity is an innovative chip measuring 3.5 x 3.7 cm, comparable to an engraved dog tag. The chip is made of wood and coated with high-quality epoxy resin, providing complete protection against external influences, no matter where your dog goes. In addition to the physical chip, it contains an NFC chip and a QR code on the back. This allows the chip to be read permanently by simply holding it near a smartphone or scanning the QR code with the camera.
If your dog gets lost, anyone who scans the chip can immediately contact you as the owner. You also have access to your dog's location and can track them via our web app. Moreover, the finder can access all important information you have stored, such as address, phone number, and essential notes (e.g., medications required due to your dog's condition). You can update and customize all stored information for free at any time through our web app, ensuring your dog is always well-protected.
It's important to note that personal data stored on the chip is only displayed if explicitly allowed by you. Your privacy and data protection are our top priorities, and the chip is fully GDPR-compliant. You retain full control over which information is visible to finders and can adjust these settings according to your preferences. This ensures that only necessary information is accessible in case of a lost pet, while your personal data remains secure.
What is GPS tracking?
GPS tracking with PetIdentity allows you to determine the exact location of your dog. Thanks to the NFC tag or QR code attached to its collar, you receive an instant notification with the current location.
What is the digital vaccination card?
PetIdentity's digital vaccination card stores all health records and vaccinations of your dog online. After scanning the tag, veterinarians and finders can quickly access important medical information, ensuring prompt care in emergencies and keeping all vaccinations and treatments readily available. This ensures your dog remains optimally protected and well cared for.
How does PetIdentity work and how do I set it up?
Do you want to know how our chip works or how to set it up? We're happy to show you everything about our chip in this video
Are there any additional costs after ordering the chip?
Of course, there are no additional costs after purchasing the chip for ā¬24.95! The price includes everything we've listed: full use of the web app, 100% customer support at all times, as well as all future feature updates and improvements.
Is the chip waterproof?
Our chips are 100% waterproof and designed to withstand the challenges of daily life. No matter where your four-legged friend is or what they're doing, our chip is extremely robust and resilient to any environmental influences.
What happens if my pet gets lost?
If your pet goes missing, PetIdentity offers a reliable solution to find your dog. Our innovative chip is coated with high-quality epoxy resin, making it highly robust. Anyone who scans the chip can immediately contact you as the owner. Additionally, the web app allows you to share your dog's location so you can quickly locate them. All important information such as address and phone number is stored and can be accessed by finders, but only with your explicit permission in accordance with privacy regulations. This ensures that only relevant data is accessible in the event of a lost pet, while protecting your privacy.
Why should I buy a chip?
1. Passive GPS Tracking: The tag enables passive GPS tracking, allowing you to monitor your pet's location in real-time via the web app.
2. Digital Vaccination Card: You can store important vaccination information digitally on the tag to ensure your pet is always up-to-date.
3. Design and Robustness: The tag is not only functional but also aesthetically designed and highly robust to withstand daily wear and tear.
4. Reliability: PetIdentity provides a reliable method to identify your pet, ensuring quick retrieval in case of loss.
5. Visibility and Stylish Design: The tag is prominently attached to your pet's collar, offering a stylish and appealing design.
6. Important Notes: You can digitally store and update crucial notes such as medical information or special requirements for your pet on the tag.
7. And much more...
With these diverse features, PetIdentity's pet tag offers not only security and protection for your pet but also convenience and practical functionality for you as an owner.
QuestionWhat if I don't like the chip?
You are not satisfied with the chip? No problem! Feel free to return the product to us, and with our 30-day money-back guarantee, you will receive a refund to your registered payment account at no cost to you.
ā To the Returns Portal
Does the chip fit every collar?
Yes! You can attach the chip to almost any collar, as we have specially added a metal band to the chip. See here ā You can attach the chip similarly to a keyring to anything that allows it.
Can I order multiple chips if I have multiple pets?
Yes! We have specifically designed the chip to support multiple profiles. So, it doesn't matter if you have 1 or 5 pets wearing the chip. Each chip can hold a profile and use the same login credentials.
Can I always change my pet's profile?
Of course! You can change your pet's profile as often and whenever you like, whether it's adding pictures, texts, notes, vaccinations, etc. The chip offers you unlimited possibilities without any paywall. That means everything is free once you own the chip.
How long do I have to return my product?
You can return your product within 30 days of receipt. We are confident in our concept and quality, which is why we offer an extended return period for our products.
I don't quite know how to set up my chip.
Are you unsure how to set up your chip, and the included description is too vague for you? Then feel free to watch the video.
ā To the setup video
How big is the chip?
The chip has dimensions of 4 cm in length, 3.5 cm in width, and 0.25 cm in thickness.
Our way on the market
Since our debut, PetIdentity has revolutionized the world of pet identification. Our innovative product not only offers top-notch technology but also unparalleled customer service. With our unique chip and user-friendly web app, pet owners can easily identify and track their furry family members. PetIdentity is more than just a productāit's a promise to ensure the safety and well-being of your beloved pets.
Our mission
Our mission is to make our chip as advanced as possible to ensure maximum safety and effectiveness for your pets. We strive to have a presence in all veterinary practices so that they are informed about our technology and can recommend it to you. Additionally, we aim to ensure that our products are available in retail stores for convenient purchase. Our vision is to create a world where every pet is optimally identified and protected, and we are committed to realizing this vision.
How PetIdentity Works
In our video, we show you how easy PetIdentity works, how straightforward the setup is, and what essential information you need for your chip.
Secure your chip today!